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Passenger Calls Out Ibom Air Over Failure To Refund Airfare Two Months After Truncated Flight

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A passenger has called out the management of Ibom Air over the continued failure to refund airfare two months after the trip was truncated.

Prince Dimeji Kayode Adedeji, a media practitioner, said he procured a ticket number 7082403626340 for a reservation on a Lagos/Abuja return-trip, that was rescheduled when he was to return to Lagos on December 5, 2023.

According to him, he secured the booking through DadaTheGood travel agency, with booking reference number AFJS98, and the second leg of the trip from Abuja was truncated via a call on December 4, the night before the departure date.

He said he was informed that the flight was rescheduled for later in the evening, which was not convenient for him, because of the necessity to be in Lagos that day.

This development, he stated, made him buy a ticket from another airline at a more expensive rate, which his agent officially informed the management of Ibom Air.

Kayode-Adedeji said thereafter, his agent approached the management of Ibom Air to seek a refund, adding that in an email, dated December 30, 2023, and signed by one Uduakobong, it assured the process was ongoing and that the amount would be reverted to his account within 10 and 15 work days.

He lamented that despite the assurance, the airline has reneged on its promise after repeated reminders through emails.

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